Change Management

Defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of working, enabled by knowledge. Knowledge rich organizations require that people change their behavior, accept knowledge sharing as core principle, and help each other learn and grow.


Employees working together in a joint intellectual effort. This is usually achieved by using tools that allows the employees to share information dynamically to boost performance and productivity.  Work flow applications can route work electronically through out the organization and help to eliminate non-value added work.

Communities of Practice

The process of social learning that occurs in a community in which people who have a common interest in some subject or problem, collaborate over an extended period to share ideas, find solutions, and build innovations. To build a knowledge sharing culture communities of practice play an important part in providing the momentum to learn and improve performance.


Content management is the process of creating, editing, storing, organizing and publishing content on the web. In business, content should be designed for rapid assimilation and use to create value. Knowledge sharing requires that content is treated as a valuable asset that grows in value over time. In content management we audit the types of content generated during the work process to see how it can be leveraged to create even more value.

Information Architecture

An Information Architecture provides a framework for organizing, navigating to, and accessing information on the web; a logical information architecture increases the "findability" of content.


Knowledge is the internalization of information, data, and experience. Business or operational knowledge is a key asset in companies. Tacit Knowledge is the personal knowledge resident within the mind, behavior and perceptions of individual. Explicit knowledge is expressed in documents and presentations. Both are important to address in a knowledge management strategy and both can be leveraged to improve performance of a company.


The process of acquiring knowledge, attitudes, or skills from study, instruction, or experience. Managing skills acquisition and personal growth of employees allows a company to grow capabilities faster than the competition. eLearning can enable acquisition of skills at the point of need.


Measures used to indicate progress or achievement of an objective. Metrics are used to gauge the value of knowledge management initiatives.


Individuals employed by the organization whose performance must be continually improved to compete effectively. Improving performance of people in their jobs is the primary goal of knowledge management.


Portals provide personalization, single sign-on, and content aggregation from different sources and hosts the presentation layer of information systems. Portals provide the necessary context for finding information on an intranet.


A collection of logically related steps that when combined in a flow, complete a business function. A business process can be enabled with knowledge to improve process performance.

Metadata Strategies and Taxonomy

Taxonomy is a structured collection of terms, generally hierarchical, that is used for both classification and navigation. Building precise and logical taxonomies improves the "findability" of content. Optimizing search tools with controlled vocabularies is a critical requirement  for a knowledge-based organization. In addition, there are many sources of metadata that can be pulled from other sources withing the organization automatically.


Includes both hardware and software. Today information technology is the underlying driver of an organization's profitability and productivity. Technologies that enable knowledge sharing can take work out of knowledge management processes making it easier for professionals to adopt the solutions.  Knowledge management combined with the right technology approach increases your total return on investment.

Thought Leadership Thought leadership is an increasingly important driver of business success. It's aim is to engage customers in a conversation about a company's innovative ideas, approaches to problem solving and encourages new sales. It is frequently used in professional service firms to launch new service offerings.

Social Media

Social Media is the umbrella term that defines the various activities that integrate technology, social interaction, and integrations of words pictures, videos and audio. This interaction and the manner in which information is presented, depends on the sites objectives and how a community chooses to "build" shared meaning among its members.