Anu Gupta at scale|free turned up an interesting article on ROI. I hear a little theory of constraints in it. scale|free: Rethinking ROI in KM initiatives
Rethinking ROI: Managing Risk and Rewards in KM Initiatives - a very interesting article about measuring ROI. Unlike many other articles I've seen on the subject, this paper gives some measures that might prove useful within a consulting / professional services environment.
The paper talks about what's important and using that as a metric in determining value to the organization. This is a theme that makes a lot of sense to me -- Where is the pain? And how is Project X going to reduce that pain?
The measures that Alber cites are Leverage (ability to get more talent working with a client - flexibility, speed), Effective rate (average hours billed), and Profit component (earnings per client). In my mind the Effective Rate measure sounds close to a measure of throughput - how many clients can you hand before and after the change represented by the KM system? Leverage gets at the idea of elevating the constraint. In a law firm, if the only people who can work on a specific issue are the partners, then they become the constraint. Creating systems where more junior partners can take on the responsibilities of the senior partners opens the firm to more work by building a larger pool of talent and off-loading work from the constraint.
I like the example presented in the article:
A group of lawyers within the firm specializes in doing work on behalf of regional banks in connection with loans made by those banks. The bulk of the work involves documenting loans. The agreements involved are complex and important to these clients. However, across all of the loan transactions handled by the group there is a good deal of repetition.
The group proposes to develop a knowledge management system jointly with a group of clients that would automate large parts of the documentation process. As transactions come together, the client would enter information into the system, answer questions posed by the system, and, occasionally, consult by phone on the particulars of the transaction.
The hope in using this new system is that far fewer partner hours will be required to complete the transactions. As a consequence, fees to the client can be held down. Indeed, it is hoped that a flat fee billing arrangement will become possible.
The article is on LLRX.com (Legal and Technology Articles and Resources for Librarians, Lawyers and Law Firms), written by John I. Alber, published February 23, 2004.
[Knowledge Jolt with Jack]
Rethinking ROI in KM initiatives
I am posting this so I will remember to read the article. Measurement is always difficult, so any help I can get is appreciated.
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If you need to see the vision, we might find a friend to talk. No matter what pain you are driven, we need to pay to go through it and reboot it. If you are certain serious injury or pain can not solve problems, you need to chat with others, the only way to transcend pain. Do not let their From the pain and healing takes time, but you have to change the pain response, it may be getting better. If the fire burns when you just go out into the body to find what the liquid spilled, the result happens to the boiling oil on the body, the fire will burn even more vigorously! You have to go water the job (or even find a fire extinguisher only better)! Life is such operation. You have to change habits in order to heal. The current way of life to pass you what message? It is how to strengthen the negative impact?
Most people start forming new habits when the following ten steps are not able to take care of, regardless of which overlooked a step, will be paving the way for your defeat. In contrast, if the start of the ten steps in the thoughtful, there is a guarantee of your success. Therefore, to change your life conditioned habits, please follow the following ten steps.
both habits make you feel how much pleasure, whether a sense of loss once there appeared only a few minutes, or waited a long time, you find yourself always sad when there is a need. The formation of new habits (or old habits stop) 20-30 days before the key to success. One reason is that you will feel sad for their own change. Very sad. For of what is addiction, you may quit after a year still feel sad. You will grieve for many things: how much this habit of the price you pay, how you hurt yourself because of this habit, and others, you lost because of what it used to something (something that makes his state of numbness and the quickest way into the Advantages and Disadvantages) . These cases may sound surprised outsiders, but in life you really made a significant change, there will be nostalgia for the old habits of time there.
build your habit, there is no excuse for excess. Find a friend, a sponsor, or a support group (with special deal sadness, indulging in the support group and other issues). Sabotage your plan to stop those things, with successful stories to motivate themselves. Whether it is face to face, telephone or Internet, have the courage to take accountability. God be with you in quiet moments, silent prayer, pray for their decision to make commitments, get power. Finally, to have an action plan to prevent the failure.
In addition to renege on their promise
7. Strengthen your behavior
9. As long as there is a contingency plan before exiting, you will never quit
To achieve success you need details. To start an exercise program, set accurately on the number of days and times of exercise. Do you need to purchase fitness equipment or join a gymnastics team? You need someone to help take care of child? To plan for the whole week in advance, and make sure your exercise program do not reach the extent of damage to health (if you need to consult your family doctor). To stop smoking, to develop a detailed plan. You may need to look into the non-prescription drugs, and smoking cessation related with the network to find the support group, or access to relevant information. For weight loss, do not select a healthy weight loss plan. Some diet trend will spend a lot of money to you, yet your metabolism into confusion. If you get a lot of weight lost within a short time commitment, if something sounds too sweet and not like a true, it probably is deceive the. The kind of program will use up your money, make you lose weight quickly, but lose a few pounds fast, you will gain weight quickly is also worse than the original to the degree. With it, might as well choose a healthy and balanced diet plan outlining your required meals and groceries each week. Now think about it, for the first week of their new life, what you need to consider the details of it?
positive message to their new pass in order to replace the old. For example, if you are trying to lose weight but feel like to die like this really true? Are you sure that I was asked in full accordance with health plan execution? If you follow the Article 5 of this article, you can answer Re-explain your hunger it, even if your body feels hungry, you can still stick to the next meal. But think about it you just feel the emotional hunger it: Do you feel angry, lonely, or tired? Should find ways to alleviate these feelings, rather than using food to solve the problem.
1. identify habits
Once you give up old habits or start a new habit, you will have changed. Remind yourself to pass their own Truly believe that as long as they have changed, these messages will liberate your mind. Do not look back, you need a new life slogan, that is, Do you believe they have a certain destination? Your life will train toward a particular place? Replace the old with the new message the message bar. Make your own, but hate your habits, forgive yourself once, like God forgive you, like it, you are a valuable person. Of course, this process is difficult for many people, and to help your friends find it, on the Internet to find a positive quote text it, or so inspiring Bible verses to inspire you and remind you realize their unique life goals but it's amazing. If so, post your vows in the place where you can see. You have to keep in mind is that for a successful conviction is essential to success.
This is the most critical component. You need to establish with the treaty in their commitment, and starts to shine in an attempt to exit before the implementation of contingency plans. Make a list of Bible verses, and to bring their own power by reading it, to some private place to read them (the bathroom is more appropriate). Write down some positive, optimistic assertions and slowly read out against their own, until the urge to relieve panic and failure. If the pressure continues to attempt to quit, you write down a phone list of friends, when you need to call them, tell them your current thoughts. Not to rationalize their failure, when necessary, return to read this article again, and keep reminding yourself: I can do it!
the idea of ??failure when you are temptation, count to ten, take a deep breath, and then follow the emergency plan. Persist as long as possible, set aside ten minutes at least active. If after ten minutes you still have the edge in the return to past habits, you will once again begin contingency planning. Repeat until you have the temptation period in the past. Too many people claim that This is just they want to have an excuse to start afresh, so that they will never be able to continue to enjoy real freedom. However, you do not have to because of the failure was deeply condemn yourself, that simply was because you do not have the appropriate tools and solutions. But now you can do, this time as long as ten steps described in this article do, it will become completely different. Never believe what they have inherent flaws, or no ability to reborn. You have the ability as well as anyone, but only you can change their lives. Start now to do it, do long-term adherence. What you need to hazardous areas and action plan? They will now come to build.
you can succeed where others defeated, you can form a new habit or break old habits, you can change your life today. Do you want to kick the habit, lose weight through diet, stop smoking, get rid of dependence on coffee, no longer facing the children yelling, change the bad habit of spending money like water, more efficient in their careers, or change a more decisive? You want to keep in their own lives or exclude those habits?
2. The desire to form or get rid of the habit
You need to really go
4. Replace the negative messages with positive messages
as specific as possible. For example, do you want to lose weight? Clear as possible about the weight you want to lose, and the long period of time to reach goals (such as six months to lose 30 pounds). Do a little research. For example, if you want to go on a diet, you can be reasonably calculated the amount of the expected weight. Theoretically you can reduce the safety of each week under 1-2 pounds, so 6 months to lose 30 pounds is a reasonable goal, and easy to achieve. Why easy? Because as long as you follow the steps to be, success is guaranteed. No tricks, gimmicks do not speak, success depends entirely on your choice. You are not
10. Sad times for you to leave space
If you think you should stick to, they will stick to it. You can do what you want people, but that depends entirely on your own. Ten steps described in this article can guarantee you success, but only you can guarantee that they will follow these steps to do so. No matter why you maintain or avoid certain habits, always in control of your own. To achieve success, you may need to paste a memo on the refrigerator, to remind myself to keep positive and optimistic attitude; you may also need friends to help, call you every morning, remind you of the details according to plan; you even require hospitalization or medication to ensure treatment, but the choice is always in your hands, because that is your own life. And reach their own contract it, today you can live a different life.
8. Accountability and support system
5. Sought to clear: to plan for success
Peter Lowe Ziba Pu
Ivan Pavlov, a Russian scientist of the 1990s, but had the famous In this case, all common conversation, to refer to those who would make the impulse response of the people refused to use critical thinking. In the experiment, Pu Pakistan to see the food in the Love that dog will drool, so using a variety of experimental methods to modify this response, including whistling, knocking tuning fork, as well as some specific visual stimuli, etc. (very interesting that, despite the legend of this experiment is done with the bell, but no real evidence to support, even in his lab has never been found in bell). When repeatedly to let the puppy see the food at the same time by the sound stimulus, the dog will only sound stimulation in the case of dirty saliva. The training process in the establishment of a response mode and stop another response mode, and your body is largely work the same way. Changing the reaction conditions, your habits will also change. Stop your existing reflex action, can create their own response mechanisms. You have to do is their own actions and reactions gradually become so perception, rather than just learn resourcefulness to do conditioning. Just choose the consequences of events and with a reward, they can change their behavior patterns.
you are not already prepared for the change? It began operations today.
yearning, it is a desire to promote you reach your goals. To do this you have to give up the current way of life. This is the only way to bring real change. If you are very satisfied with the current of life, success would not be able to change it. You are not just tell others what to do when you should only try to change? This external drive is not enough to be your source. On the contrary, you should ask them why. You are in denial habits (or lack of a habit) to impact your life? Listen to the people you love the views, let them close to you, and stir to make a change you desire. You can list the following: If the formation of new habits, you will lose nothing; or, if not to abandon old habits, you will get what. To achieve success, you have to understand why they need to change. Do you really want to achieve your goals Why? If so, you will achieve; If not, you will not be achieved. Successful, you will succeed.
you from your current situation to get what? This state of affairs which needs to fill (so you can use another way to fill). Your habit is just a way to cope with what errand? Can help you relieve stress or pain for the time being from life to escape out of it? In fact, you can use a healthy way to deal with stress, and health through a change to find true happiness. Just some of your habits for specific events conditioned reflex it? Only to frustration and frustration comes in to seek immediate satisfaction it? You can change their behavior patterns, learn to act according to circumstances rather than a conditioned reflex, thereby creating a healthy habit to be replaced. You been trying to avoid the past experience of pain? Is not just around a bend mixed in the past? If so, get rid of old habits of thinking may make you afraid. But believe me, you can do. For example, if you want to start a training program on their own every day to find wasted time and utilize them to create a new habit. Taking the time to exercise, rather than watch TV. Why did not you used to create a new habit (and has always insisted)? Do you really think he is very lazy and what (if the change in their view)?
Sometimes there is such a situation, when you fail, always want to blame their own failures by habit, rather than blame the mind the idea of ??a problem. Are your habits (or lack of a habit) but Do you just make yourself feel safe with the habit? Insulating themselves from criticism, or what? For example, in the business world, some people are accustomed to blame everything on others to give up talent and ability to mobilize their own,herve leger dress, refused to assume leadership responsibilities, so that he could never face the censure of others. But so thoroughly rejected the chance of success, because only the courage and the courage to take the risk of failure is the only way to create success.
or restraint in the use of a habit, you will be how to reward yourself? You will set those consequences of their actions? This process is the reaction of Pakistani Pu Pavlov's dog experiment conditions rebuild parts. Change their reward system. Successful adjustment to the direction of their own, you will succeed! After you get up every morning for the bustle of life? What prompted you to get up and starts to get busy? You do not want to cut off electricity at home, you want a fixed home, hoping the car where there have been gasoline. In order to develop or overcome a habit, you need to build the same reward / consequence system. If you want to lose weight or quit smoking, you can spend each day the original junk food and cigarettes on the money in the jar, then give yourself a reward every week; can also enable a savings account, looking at (for awards) money is growing; can get the money to buy new clothes, watching a movie, or do some other interesting (non-destructive) things.
6. Take responsibility
is this rush it?
draw the line earlier, to maximize the chance of success. If you are a person just quit drinking alcohol, do not allow yourself to enter the bar. When you encounter the greatest pressure and found that you have at the bar inside, this is a warning signs. It marks you have crossed the safety line into the danger zone, but not alcohol relapse. You can reserve for themselves a dangerous area, but realized it earlier, and should try to avoid entering it. This area can be viewed as your last refuge, but to ensure that it will not harm yourself or others. (Area at risk) will not control your temper? You do not have any reason to take this to others (or yourself) to vent. To learn to control hazardous area, when you feel anger rising at the beginning, you still in the danger zone early. No matter what happens, you will always be a warning: leave this situation. Done immediately, in accordance with emergency plans, calm down. Do our best to never enter the danger zone, but you can keep one.
outside - if you own words very seriously, then it may be a serious matter - you can also create what the real consequences? Do not be too rough or too mean to their own. To be confident, but more must be firm. For example, whether there will be a very much hope that you participate in interesting activities? So that the activities become your habits (to cultivate it or overcome) the trigger bar. Ensure that this activity will not be playing with the children's class (it may hurt the feelings of the child), but you are really looking forward to some things, such as a concert, a date no children around, or a ride with friends night. Once you can see signs of the arrival of rewards, that thing can help you more attentively. To remember what you might lose.