Metadata based search and browse functionality on the NSW Office of Fair Trading intranet: a case study

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Providing the necessary coordinates for a search engine is required to yield precise search results. This case provides a good description of the challenge. Thanks for pointing this out!

Maxine Armitage has published a case study on the use of metadata to improve searching. To quote:

The NSW Office of Fair Trading launched its first intranet in June 2003. At the very beginning of the intranet project we recognised that unless users could find information easily the intranet would not succeed. We also understood that different people prefer to find information in different ways. To maximise the chances of searchers finding relevant information, and to provide flexibility in search options, we developed and implemented metadata driven search and browse functions. This case study describes the standards, tools and technology we used and how metadata was manipulated to retrieve information in a number of different ways.

This is a really excellent case study, and I recommend anyone looking to implement a powerful (and usable) search solution to read through it.


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