Here is an example of Microsoft listening and making itself available to users, which I applaud. This is from the IEBlog:
Members of the IE team will be traveling far and wide over the next month, attending conferences and speaking with you, our customers, about IE7.
Look for us at RSA next week and Blackhat Europe, South by Southwest, and Mix06 in March. We”™re considering attending ETech, and we”™re looking at other conferences through the rest of 2006, so hopefully we”™ll get to your corner of the world.
I have been examinating out a few of your stories and it's pretty nice stuff. I will make sure to bookmark your site.