How to get your customers to solve problems for you

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BNET is a site that provides users with business know-how. In a current post Jennifer Alserver discusses how to involve your customers in your business to solve the most critical problems. The steps include:
Deciding if you really care about what your customers think Identifing customers who will provide you with the most useful insight Rewarding passionate customers with insider perks and benefits; Bring customers inside the tent.

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